Refund policy

Last Updated: September 16, 2026

At rgwrch-bm.myshopify.com (operated by AHMODO DI ZAMPARO ANEDI & MOSCETTI PAMELA SNC), we take pride in equipping garden enthusiasts and professional green-thumbs with reliable watering cans, precision water pitchers, and durable pruning tools. We want you to be fully satisfied with every purchase. If a product does not meet your expectations, our transparent Return & Refund Policy outlines your rights and step-by-step guidance for returns and exchanges.

30-Day Window for Returns

We maintain a flexible 30-day return policy, which means you have thirty (30) calendar days after receiving your item to request a return.

To be eligible for a return, your item must remain in the same condition as when you received it:

  • Unused, unwashed, and undamaged.

  • Free of soil, water stains, or botanical residue.

  • Contained in its original brand packaging, including all tags, blade guards, user manuals, and accessories.

How to Initiate a Return

  1. Contact Support: Before returning any item, please send an email to [email protected] with your order number, product details, and a brief description/photos showing the item's condition and reason for return.

  2. Receive Return Approval: Once verified, our customer service team will issue a return authorization along with detailed mailing instructions.

  3. Dispatch Item: Package the product securely and send it to our official return facility. Please note: Items returned without prior authorization will not be accepted or refunded.

Return Address:

AHMODO DI ZAMPARO ANEDI & MOSCETTI PAMELA SNC

Attn: Returns Department (Contact: Donato Gaetano)

Via Francesco Scerbo, 8

88100 Catanzaro CZ

Italy

Return Shipping Costs

  • Customer Responsibility: If a return is due to buyer preferences, change of mind, or accidental ordering, the customer will be responsible for paying actual return shipping fees.

  • Damaged or Incorrect Items: If you receive a damaged watering can, defective pruning shears, or the wrong product model altogether, rgwrch-bm.myshopify.com will cover all return shipping costs or provide a prepaid shipping label.

Damaged, Defective, or Incorrect Goods

Please inspect your shipment upon arrival. If your package arrives damaged in transit, or if an item is missing or defective, please notify us within 48 hours of delivery at [email protected] with clear photographs or video footage. We will immediately arrange for a complimentary replacement or a full refund.

Non-Returnable Items & Exceptions

Certain types of items cannot be returned:

  • Customized or personalized gardening equipment.

  • Hazardous liquids, fertilizers, or plant nutrients if opened.

  • Clearance, final-sale merchandise, or digital gift cards.

Refund Process & Timelines

  1. Inspection: Once your returned package arrives at our warehouse in Catanzaro, Italy, our team will inspect the item within 2–3 business days.

  2. Notification: We will send an email confirming receipt and notifying you whether your refund has been approved or rejected based on the condition of the returned item.

  3. Payout: If approved, your refund will be automatically processed back to your original payment method within 5 to 7 business days. (Note: Banking institutions or credit card issuers may require additional time to post the credit to your balance.)